By accessing our website, submitting an enquiry, or engaging our services, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Khened VA Services & Consulting provides virtual assistance, administrative support, business support, and related professional services.

The specific services, deliverables, timelines, and responsibilities will be discussed and agreed upon with each client before work begins.

Submitting an enquiry through our website does not automatically create a client relationship or guarantee service availability.

A service engagement begins only after both parties have agreed on the scope of work, pricing, timelines, and other applicable conditions.

Clients agree to:

• Provide accurate and complete information required for the services.
• Share necessary documents, instructions, and access permissions in a timely manner.
• Respond to queries and provide approvals when required.
• Ensure that materials and instructions supplied to us are lawful and authorised for use.
• Make payments according to the agreed payment terms.

Delays in receiving information, approvals, or access may affect project timelines.

Service fees, payment schedules, and applicable charges will be communicated and agreed upon before work begins.

• Payments must be made using the agreed payment method.
• Any advance payment or deposit will be communicated before engagement.
• Additional work outside the agreed scope may involve additional charges.
• Applicable taxes, if any, will be communicated as required.

We reserve the right to pause services when agreed payments remain overdue, after reasonable notice.

We will make reasonable efforts to deliver services within the timelines agreed with the client.

Delivery dates may change due to delays in client responses, incomplete information, technical issues, third-party services, or circumstances beyond our reasonable control.

Requests for revisions or changes will be handled according to the scope agreed at the beginning of the engagement.

Work outside the original agreement may require a revised quotation, additional fees, or an adjusted delivery timeline. We will communicate these changes before proceeding.

We respect the confidentiality of client information and take reasonable steps to protect information shared with us during service delivery.

Client information will be used only for legitimate business and service-related purposes, subject to applicable law and our Privacy Policy.

Clients are responsible for ensuring that any information or access credentials they share with us are authorised for our use.

Unless otherwise agreed in writing, each party retains ownership of its pre-existing intellectual property, materials, trademarks, and content.

Ownership or permitted use of work created specifically for a client will be governed by the relevant service agreement and applicable payment conditions.

Clients must not use our name, logo, or branding without prior written permission.

Some services may involve third-party platforms, software, websites, or tools. These platforms operate under their own terms, conditions, and privacy policies.

We are not responsible for interruptions, changes, security incidents, or service failures caused by third-party providers beyond our reasonable control.

Either party may request cancellation or termination of a service engagement by providing written notice, subject to the terms agreed for that engagement.

Fees for work already completed, approved expenses, and any applicable cancellation charges remain payable as agreed.

We may suspend or terminate services where there is a material breach of these terms, unlawful activity, non-payment, or misuse of our services, subject to applicable law and reasonable notice where appropriate.

We will exercise reasonable care and professional skill while providing our services. However, we do not guarantee specific business results, revenue, performance outcomes, or commercial success.

To the extent permitted by applicable law, we are not liable for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

You agree not to:

• Use this website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to our website, systems, or data.
• Distribute malicious software or harmful content.
• Copy, reproduce, or misuse website content without permission.
• Interfere with the security or normal operation of the website.

We will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, internet or power failures, government actions, public emergencies, or third-party service disruptions.

We will make reasonable efforts to communicate any significant impact on service delivery.

These Terms of Service are governed by the laws of India.

Any dispute arising from these terms or our services should first be addressed through good-faith discussions between the parties. Where a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India, subject to applicable law.

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Updated terms will be published on this page with a revised date. We encourage visitors and clients to review this page periodically.

If you have questions about these Terms of Service, please contact us using the details below.