Client Background
Our client is a seasoned Realtor with over 21 years of industry experience and more than 11 years as a Broker Owner, serving Colorado’s real estate market. Known for her deep local expertise and client-first approach, she guides buyers and sellers through the transaction process with clarity and confidence. Customer service is central to her philosophy, reflected in her mission: Create. Educate. Listen. Serve.
As one of Denver’s top-producing Broker Owners, she has extensive experience handling residential transactions across Colorado, including traditional sales, REOs, and short sales. Her dedication, persistence, and integrity ensure sellers maximize value while buyers find the right property at the best possible price, consistently delivering a high standard of service and results.
The Challenge
The brokerage faced several pressing operational challenges:
Our Solution
To solve these challenges, the client engaged a dedicated Virtual Assistant (VA) as a Transaction Coordinator (TC) to take over core transaction administration and coordination duties. This remote support role was designed to handle the end-to-end transaction process from contract acceptance through to closing.
Core responsibilities included:
Results
With the Virtual Assistant serving as a Transaction Coordinator, the brokerage experienced meaningful operational improvements:
By integrating a Virtual Assistant trained as a Transaction Coordinator into their workflow, the real estate brokerage streamlined its transaction processes, improved communication and compliance, and created space for strategic focus on client acquisition and business growth. This case underscores the value of remote operational support in real estate, where precision, timing, and coordination are key to successful deal closures.
