Client Background
Our client is an experienced service-based consultant and solo business owner who provides strategic advisory and professional services to small and mid-sized businesses. With deep domain expertise and a consultative approach, the client supports organizations across areas such as business operations, process improvement, and client engagement strategy.
The client offers a combination of one-on-one consulting, project-based engagements, and ongoing advisory support, working closely with business owners and leadership teams. Known for their attention to detail and personalized service delivery
The Challenge
The client’s consulting practice is highly relationship-driven, relying on consistent communication, timely follow-ups, and well-structured documentation to maintain client trust and deliver measurable outcomes. Proposals, reports, and written client materials play a critical role in clearly communicating insights and recommendations, making professionalism and accuracy essential.
As a solo operator, the client independently managed all aspects of the business — including client communications, documentation, and day-to-day administration. As demand for their services increased, this workload began to create operational strain. Managing a growing volume of emails, ensuring timely follow-ups with prospects and existing clients, maintaining consistency across business documents, and handling routine administrative tasks became increasingly challenging.
Without structured operational support, important follow-ups risked being missed, documents lacked standardisation, and administrative responsibilities started to impact overall efficiency. Maintaining responsiveness, consistency, and a high-quality client experience became critical challenges in sustaining growth and supporting the long-term scalability of the business.
Our Solution
Khened VA Services delivered comprehensive virtual administrative support, combining email management, document standardisation, and general admin assistance into a single, streamlined solution. Our approach focused on creating clarity, consistency, and reliability across the client’s day-to-day operations while allowing the client to retain full oversight.
Scope of Work
Results
